Terms and Conditions

This website is owned and operated by Fairweather's Garden Centre and we are dedicated to give customer satisfaction.

If you have any suggestions or comments, or you need to contact us, please use the following contact details:

Telephone: call us on 01590 612113 (Monday to Friday, 8am to 5pm. If you call outside these hours, please leave a message and we'll respond on the next working day).

Email: customerservices@fairweathers.co.uk

Address:
Fairweather's Garden Centre
High Street, Beaulieu
Hampshire, SO42 7YB

Making a Purchase: Browse our store and press 'Add to Basket' on any items you want. After you've finished your selection, click on ‘Checkout’, where you will be able to choose your method of payment.

If you have made a mistake in your order and cannot correct it through the website, please contact us and we will correct the mistake.

You will be sent a confirmation of your order. This is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling: Standard delivery is to mainland UK only (including the Isle of Wight). For delivery to the EU, please email us your enquiry and we can calculate a special rate.

Shipping and mailing costs will be calculated automatically according to the total value of your order. You have the option of creating an account to save your address details.

Please note that for orders for delivery to off-lying islands (such as IOW), an additional charge may be incurred. This also applies to the Scottish Highlands and Northern Ireland. We will notify you if this is the case.

Delivery charges:

Type of Product Total Order ValUE Delivery Charge (ex. VAT) Delivery Charge (inc. VAT)
Plants £0 - £60 £7.50 £9
Plants £60 - £100 £12.50 £15
Plants £100 - £250 £20.83 £25
Plants £250+ £37.50 £45
Gift Tokens Any amount £1.73 No VAT

Delivery Schedule: All UK orders

In the case of gift tokens sent by Royal Mail, delivery will be to the address confirmed in the order. Please ensure that you provide an address where someone will be present to sign for receipt of the goods. Royal Mail will leave notification of attempt to deliver where unsuccessful, and you can then either contact them to arrange redelivery or collect the goods from their depot.

Please note that mail delivery can usually take place any time until 3 pm Monday to Saturday (excluding Bank Holidays). We are unable to offer timed postal deliveries.

If the buyer refuses to take delivery or fails to give information or instructions necessary for the delivery, Fairweather's Garden Centre will be entitled to store the goods at buyer’s risk and expense. Unless we are negligent in advising you of delivery dates, Fairweather's Garden Centre does not accept any responsibility for lost working time or the cost to third parties, in the unlikely event of a delivery being delayed or postponed.

Plant delivery exceptions: please note, plants are only dispatched Monday to Wednesday to avoid complications with courier storage over weekend periods.

Collecting Orders: If you have opted to collect your order from us (to avoid carriage costs) we will contact you to agree a suitable date and time for this.

Collections should be made from our Garden Centre address shown above. No collection without prior notice is possible.

Back Orders: If your item is not in stock or otherwise unavailable, we can back order it for you. You will be contacted with the option to cancel your order if you would rather not wait.

VAT Charges: Fairweather's Garden Centre is registered for VAT and all prices shown include VAT where applicable.

Credit Card Security: Credit and Debit card payments are taken through Sagepay or Paypal’s secure systems. Read the Sagepay security policy here.

Guarantee: All hardy plants sold by C Fairweather Ltd carry a 5 year Hardy Plant Guarantee. Non-hardy plants are only replaced at the discretion of the plant team.

Privacy Policy: Fairweather's Garden Centre does not disclose buyers' information to third parties, other than when order details are processed as part of the order fulfillment. In this case, the payment gateway provider will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your basket, to store delivery addresses if the address book is used, and to store your details if you select the ‘Remember Me’ option. They are also used after you have logged on as part of that process. You can turn off the cookies within your browser if required. If you turn off cookies, you will be unable to place orders or benefit from the other features that use these cookies. Data collected by this site is used to:

  1. Take and fulfil customer orders.
  2. Administer and enhance the site and service.
  3. Contact courier companies parties for delivery purposes.

Returns Policy: Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund of goods. Do this by contacting us by email or telephone and quoting the order number on your initial email confirmation. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough insurance to cover their value. This cancellation policy does not affect your rights when we are at fault, for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition. These terms apply to your order. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms: All orders require payment prior to sending. You may choose to pay instantly with a credit card or debit card via SagePay or through a PayPal account.

Orders will not be dispatched until after clearance of monies.