General Manager – Steff’s Kitchen and Steff’s To Go

Introduction:
We are seeking an experienced and dynamic General Manager to lead our vibrant café, Steff’s Kitchen, and our takeaway service, Steff’s To Go, both nestled in the heart of Beaulieu. This is an exciting opportunity to oversee both front and back of house operations, ensuring exceptional customer experiences and driving sales and profitability.

Key Responsibilities:

• Operational Leadership: Manage daily operations across the café and takeaway, dedicating at least two days per week collaborating directly with the kitchen team to maintain high-quality food preparation and service standards.

• Customer Experience: Lead by example in engaging with customers, consistently aiming to exceed their expectations through outstanding service and a welcoming atmosphere.

• Team Management: Supervise and support staff across both outlets, fostering a collaborative environment aligned with our vision of delighting customers through excellent place, product and service.

• Menu and Product Development: Innovate and expand our menu offerings to maximise sales throughout the week and during key seasonal periods, while maintaining our commitment to quality and freshness.

• Financial Oversight: Manage budgets effectively, focusing on achieving sales targets and controlling costs, including rota planning and holiday scheduling within agreed budgets.

• Event Development: Enhance and promote our “pop-up” evening events and pizza takeaways, aiming to establish a reputation for outstanding quality, service and creativity.

About You:

• Proven experience in a managerial role within the hospitality industry, with a strong background in both front and back of house operations.

• A passion for delivering exceptional customer service and the ability to inspire a team to uphold these standards.

• Strong organisational skills, with the ability to manage multiple priorities and work under pressure.

• Creative flair for menu development and event planning, with an understanding of current food trends and customer preferences.

• Flexibility to work weekends and bank holidays as required by the business.

Why Join Us?

At Fairweather's, we pride ourselves on being a friendly and passionate team dedicated to providing excellent service to our customers. As part of our family-run business, you'll enjoy:

• A supportive and caring work environment

• Uniform provided

• Staff discount across our garden centre and café

• Competitive rates of pay, relevant to your age and experience

• Daytime working hours

• Full sick pay after two years of service

• Free access to health and wellbeing services

• Free parking

• Training and development opportunities

If you're ready to take on this rewarding role and contribute to the growth and success of Steff’s Kitchen and Steff’s To Go, we'd love to hear from you. Please send your up-to-date CV along with a covering letter to lisa@fairweathers.co.uk

We look forward to welcoming you to our team!